Contact us

We are here for you
and want to help.

Whether you’re a new dealership or agent, a current customer, a driver looking for more value, we’re always just down the road, or a phone call away.

Frequently Asked Questions

Have questions?
We got those covered.

How to Start a Mechanical Claim?

-Online at www.goldstandardautomotive.com

-Call our Customer Care Team at (833) 852-4653

Review to Section 4 of your contract Filing a Claim

What Is Covered Under My Contract?

Review Section 3 of your contract labeled Coverage

-Call our Customer Care Team at (833) 852-4653

How Much Of My Repair Will You Cover?

Refer to Section 1 labeled Cost in your contract

-Refer to the Limits of Liability in your contract

-Call our Customer Care Team at (833) 852-4653

 Can I Be Reimbursed For a Repair?

-Maintenance claims like oil changes, brakes, battery, wipers, and a coolant flush can be reimbursed by submitting the invoice receipt to payments@goldstandardatomotive.com

Where Can I Take My Vehicle For Repair?

-Any licensed repair facility that accepts credit card payment.

Refer to Section 4 of the contract

-Call our Customer Care Team at (833) 852-4653

Do I Have Rental Coverage?

Refer to your contract Section 4

-Call our Customer Care Team at (833) 852-4653

What Is Never Covered?

-Sales tax, Shop fees, Miscellaneous fees

Refer to your contract Section 5 Exclusions

How Do I Cancel My Service Contract?

Refer to your contract Cancellation Section

-Contact the Selling Dealer for the cancellation form

-Call our Customer Care Team at (833) 852-4653

-Completed cancellations send to cancellations@goldstandardautomotive.com

How Do I Use Auto Deductible Reimbursement?

Refer to your contract ADR Section

-Call our Customer Care Team at (833) 852-4653

-Email completed ADR forms to customerservice@goldstandardautomotive.com

How To Collect Payment On Approved Claims?

-Email payments@goldstandardautomotive.com

-Call our Customer Care Team at (833) 852-4653.

 

CONTACT FORM

Still have a question or want to join us?
No problem. Let’s connect.


    By clicking submit you agree the information provided is accurate to the best of your knowledge.

    If you have not received a response within 24 hours, please call #833-852-4653.