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How to Start a Mechanical Claim?
-You may utilize the ‘Start A Claim’ feature located at the top of the web page or have the licensed repair facility contact our Customer Care team at (833) 852-4653 prior to beginning any repairs on the vehicle. Please remember, all mechanical repairs require written prior authorization before repairs may be completed.
-For further details, please see the ‘Filing a Claim Section’ within your agreement.
What Is Covered Under My Contract?
-There are many benefits available under each service agreement, but it can vary depending on the type of coverage chosen. Referring to your specific agreement under the appropriate Coverage Section, will help give more understanding to what is included.
-If you are still unsure, please call our Customer Care Team at (833) 852-4653 and we would be happy to review your coverage with you.
How Much Of My Repair Will You Cover?
-Approved amounts are based on a few factors and limits of liability that would be outlined within the Mechanical Coverage section of the associated agreement.
Can I Be Reimbursed For a Repair?
-Any benefit listed under the Maintenance Coverage is eligible for reimbursement and does not require written prior approval. To submit the reimbursement request, please email firstname.lastname@example.org with a clear image that shows all four corners of the licensed service center invoice and receipt. This documentation should also include the customer and vehicle information in order to process the reimbursement in a timely manner.
-Any mechanical repair claim must have received prior written authorization by Gold Standard in order to be reimbursed. If prior approval has been given, the final invoice, receipt of payment along with any associated approval documents would need to be submitted to email@example.com for review.
-If you do not have an authorized claim, please have your repair facility call our Customer Care Team at (833) 852-4653 so we may begin the claim process for your vehicle.
Where Can I Take My Vehicle For Repair?
-Your agreement will allow you to take your vehicle to any licensed service of your choice as long as they accept credit card payment.
-If you would like to check if a facility is one we have worked with, please call our Customer Care Team at (833) 852-4653 and we can check for you.
Do I Have Rental Coverage?
-Rental Coverage is dependent on the type of agreement chosen at purchase. For more details, please see your Mechanical Coverage Section of your agreement or contact our Customer Care team at (833) 852-4653 and we would be happy to confirm eligibility for you.
What Is Never Covered?
-Sales tax, Shop fees, Miscellaneous fees and many routine maintenance items. For a full list of details, please see the Exclusions Section of your agreement.
How Do I Cancel My Service Contract?
-We understand cancellation may be requested for many reasons. If this is what is best for you, please refer to the selling dealership the agreement was purchased from.
-If unable to contact your selling dealership, please call our Customer Care Team at (833) 852-4653 and we will be happy to further assist.
-If you have a completed Cancellation Request Form, it may be sent to firstname.lastname@example.org
How Do I Use Auto Deductible Reimbursement?
-Accidents are never expected, but if they do the Auto Deductible Reimbursement Benefit may be available to you and we would suggest contacting our Customer Care Team at (833) 852-4653
How To Collect Payment On Approved Claims?
– Once prior approval has been given and the repairs completed, the final invoice, receipt of payment along with any associated approval documents would need to be submitted to email@example.com for review.
-Any questions related to the payment of a claim, may be referred to our Customer Care Team at (833) 852-4653.